Resist Entitlement!

Resist Entitlement!

I believe hard work, dedication, passion and performance leads to advancement not a feeling of entitlement. Entitlement should actually be seen as a negative and hiring managers should resist the temptation to promote based on longevity.

Entitlement is synonymous with complacency. Being satisfied with the status quo. People who act entitled are frequently unaware of their own behaviors. They are consumed in their own role and believe that longevity will carry them to the next level of management.

If you want to be in a position for a promotion, you need to concentrate on aligning your performance measures to that of the organization. You need to stay hungry and on the leading edge of performance.  Be relentless in your approach and don’t under-estimate the power of positivity. Keep an eye on the football!

Be creative in your approach and don’t wait till the last day before a job is posted to be concerned about your performance and readiness for promotion. As a positude leader, you will continuously assess and reassess your position within your work environment. You need to lead, inspire and manage with clarity in a collaborative manner.

Don’t be held back by resistors of change, remain nimble and adjust accordingly. Work within your boundaries and create opportunities of shared learning and performance.

Be a proactive leader, concentrate on your customer and provide services with passion, love and error free. If you do this well, you will be noticed and likely be the last man or woman standing.

-W

Are you set up for success?

Are you set up for success?

Do you ever wonder why things just don’t go the way you thought they would or fail all together? We have all been there at some point in time, if you have not, you have not tried hard enough. Have you ever taken the time to dissect what went wrong? All too often, we move on without a complete postmortem leaving us vulnerable to repeat our mistakes once again.

To be successful, one needs to add the right ingredients into the mix to produce the desired outcomes. Each step needs to be measured, meaningful and mindful. Let’s breakdown each step of the process;

  1. Building a unified vision with common understanding & common knowledge
  2. Recruit the Right People into the Right Roles
  3. Provide context that drives incentive using meaningful driving and outcome metrics
  4. Dedicate the right resources (creativity before capital)
  5. Be Accountable & Take action

Failure to take these steps each time, will lead to frustration, confusion, anxiety, false starts or slow beginnings.

Commitment to sequential steps and using a checklist to ensure each step is completed before proceeding will enhance your success rate tenfold. Personally, I strongly advocate to include both driver and outcome metrics that are updated weekly which will provide near real-time feedback on progress being made.

Be mindful, don’t rush through the process and you will set yourself up for success.

-W

A Piece of the Puzzle!

A Piece of the Puzzle!

You have got to love the moment a plan comes together like a 1500 piece puzzle when you lay down the last piece to complete the picture. Exhilarating to say the least.

Rarely does this happen by chance, just like building a house, it takes lots of planning and design to ensure you end up with a product or process that is desired.

As Positude Leaders, it is your role to clearly define the vision by articulating and providing context behind each piece of the puzzle  to the right person for the job. These foundational steps will ensure that you meet your measurable objectives as long as you conduct regular check ins to ensure variation is minimal.

Let’s review the five principles of project management excellence;

  1. Right People, Right Roles
  2. Unified Vision with a common bond & common understanding
  3. Defining measurable driver metrics
  4. Be accountable to self, team and institution
  5. Take countermeasures when variation occurs

Just like a Pilot who completes a checklist 100% of the time before landing his/her aircraft, you too should develop a checklist for the puzzle you are going to build albeit a new process, a conference or a new building.

Don’t rely on assumptions or your memory alone, use your checklist to ensure and validate that each component is in sequence and has found its spot. Only then can you be assured of a successful outcome.

It truly takes a team and your positude leadership is vital to motivate, inspire and celebrate their successes along the way.

-W

Living with Cancer!

Living with Cancer!

Tomorrow, July 22, 2017 is going to be a special day at NYC Health + Hospital/Jacobi. I don’t often write  about work related events however tomorrow’s “Living with Cancer” conference is an exception to the rule.

I’m incredibly proud of the opportunity to greeting over 250 cancer survivors tomorrow and welcome them to our beautiful campus in Bronx, NY.

Surviving is about “Body, Mind and Soul”, it is about the person as a whole not just the sum of its parts. It reminded me of a recent conversation where an elderly Italian lady said  to her nurse that her food was horrible. The nurse was taken aback and wanted to know what was missing from her meal. Her answer was more shocking however it was the most powerful statement I have heard in quite some time.

The elderly Italian patient expressed that her dinner lacked “LOVE”. It was delivered to her by a staff member without a greeting or a smile, her food tray was cold and looked less than appetizing.

You might think to yourself, what in the World does this have to do with “Living with Cancer”, in actuality, it has everything to do with “Living with Cancer”.

It can’t be just about the medicine or science, it has to do with true love, empathy and caring from all that make contact with patients who are fighting the fight of their lives.

Tomorrow, I will be so incredible proud of my staff, volunteers and conference organizers for having put their heart and souls into this event to ensure its success.

Tomorrow, I will give love and show great empathy towards those who receive care and provide care to patients living with cancer.

It’s about heart, about true love and caring.

Be mindful in your way of living, give a little love each day to those who need it most.

-W

Business Sense…..Got Some?

Business Sense…..Got Some?

In healthcare, most don’t quite understand the business cycle from a financial perspective which leads to irresponsible business practices and/or ill managed balance sheets.

To proof my point, I ran an experiment with my 10-year old daughter Maia and a front line manager. My hypothesis was that both understand the basics however would sell a service or product at a loss.

Now that every pre-teen in America is buying glue by the gallon, I used her amateur slime business as an example for my daughter. After making about 10 ounces of purple glitter slime, I asked her to price it for sale on Ebay. After much thought and a few questions, she gave me a sales price of $4.50/10oz at an estimated cost of goods $2.50/10oz leaving a respectible profit margin of $2/10oz. I was actually proud of her that she was able to think about cost vs revenue and conceptualize a profit margin. (Actual cost ~$10/10oz)

Next, a healthcare manager in a busy clinical practice using same concept expect this time utilizing a basic-clinic visit for analysis. After some thought, she came up with a cost of $40/pt vs revenue of $78/pt leaving a healthy margin of $38/pt. (Actual cost ~ $93/pt)

Both my daughter Maia and the manager felt great providing a service or selling a product at a significant loss!

My hypothesis proofed right that neither had any real understanding of cost of doing business. However, I don’t blame them for not  knowing, it is the system they work in that has not done enough to provide the right education, development and information to heighten their business acumen.

As positude leaders, we need to take the time to develop managers who have a deep appreciation and understanding of the entire business cycle by improving their business sense. Only then can you expect responsibility and accountability in setting price points and/or reducing cost.

Be responsible and keep learning!

-W

 

Haste makes Waste!

Haste makes Waste!

Working with a sense of urgency is distinctively different from working with haste. I have seen it too many times and even been guilty of it on occasion.

Listening to a question and providing a solution before the speaker is finished, is an example of what happens everyday. Especially men are guilty of this too often. In our haste to provide a solution and need to fix things, at times we miss the real problem statement or just the need to be heard.

Same can be said about projects, processes or purchases if done with haste, it often leads to great waste of time, efforts and capital.

The prevent haste, build in time-outs or periods of thought before responding or taking action.

For example, while listening, focus on the speaker without drifting your thought into solution mode, each time it does, bring it back to hearing and processing what is being said. Before responding, take time to verify what you actually heard including defining the problem statement. If necessary, clarify before proceeding. This is most likely the most important difference between working with “haste v. urgency”.

It’s important for you to get it right not right now.

A thoughtful response is required and taking an appropriate amount of time is necessary to reduce waste and even your integrity.

-W