Substance over platitudes, sounds like a fine dish at your local restaurant! Have you ever come across someone who had the lingo down but nothing to back it up? Of course, we all have at one time or another. Question remains, have you been guilty of the same?

In Healthcare, over the past five years or so, we have been through a significant transformation and in the process many buzz words have popped up to support these efforts such as; high reliability, quality, safety, access to care, flow, process mapping, affinity diagrams, Pareto charts, etc. However many don’t have a full understanding of the true meaning or intended use which can lead to disastrous scenarios.

Be mindful when presenting to an individual or a group that you are fully prepared to not only go skin deep but ready to take a deep dive into the trenches. Your ability to take platitudes into substance will strengthen you position. Backing up platitudes with hard data and evidenced based practices will elevate you to some one who “talks the talk and walks the walk” or in other words has credibility.

It is quit alright to use a platitude as long as you don’t pretend to be a master with nothing to back it up. If you do, at some point in time, you will run into someone who’s been there and done that which will only lead to your demise. Don’t fall into this trap!

Staying true to yourself and using platitudes only when appropriate with substance to back it up, will allow you to be that much more effective.

Think of it this way, a soccer player who wears the most expensive cleats and uniform is not necessarily the best player on the field.

What you say and do matters, be proud of what you know and have done however never stop learning, experiencing, and sharing.

-W

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